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Accessibility Statement

Harvard Street Neighborhood Health Center is committed to providing accessible, inclusive, and equitable access to healthcare information and services for all patients, families, and community members, including individuals with disabilities.

We are dedicated to maintaining an accessible digital environment and continuously improving the accessibility and usability of our website.

Commitment to Accessibility and Non-Discrimination

Harvard Street Health Center supports equal access to healthcare services and digital information in accordance with applicable federal civil rights and accessibility regulations, including:

  • Section 1557 of the Affordable Care Act (Non-Discrimination in Health Programs and Activities)
  • Americans with Disabilities Act (ADA) Title II and Title III
  • Section 504 of the Rehabilitation Act of 1973
  • Web Content Accessibility Guidelines (WCAG) 2.1 Level AA

We strive to ensure individuals with disabilities have equal opportunity to access healthcare services, information, and digital tools.

Accessibility Standards and Practices

Our website is designed and maintained to support accessibility best practices, including:

  • Compatibility with commonly used assistive technologies (screen readers, magnifiers, voice navigation tools)

  • Keyboard-accessible navigation and functionality

  • Alternative text for meaningful images

  • Structured headings and semantic HTML for screen reader navigation

  • Sufficient color contrast for readability

  • Resizable text without loss of functionality or content

  • Accessible online forms with labels and instructions

  • Captioning or transcripts for multimedia content when available

Visual Assistance

If you are having difficulty viewing pages on our site, the following tips may be helpful:

  • Use your computer’s text-to-speech feature to read web pages aloud
  • Use keyboard navigation to move through pages
  • Adjust text size to improve readability
  • Magnify your screen
  • Customize background and text colors for better visibility
  • Increase the size or visibility of your mouse pointer (Windows users)

Ongoing Accessibility Efforts and Governance

Harvard Street Neighborhood Health Center views accessibility as an ongoing responsibility. We maintain internal processes to support accessibility compliance and continuous improvement, including:

  • Periodic review of website content and functionality

  • Remediation of identified accessibility barriers when feasible

  • Staff awareness of digital accessibility requirements

  • Coordination with external accessibility and web technology partners when appropriate

Accessibility considerations are incorporated into website updates, redesigns, and new digital feature deployments when possible.

Third-Party Content and Applications

Some third-party systems, tools, or external websites linked from our site (such as patient portals or external service platforms) may not be fully controlled by Harvard Street Neighborhood Health Center. While we strive to work with vendors who support accessibility standards, we cannot guarantee accessibility of third-party content.

If you encounter accessibility barriers related to third-party tools connected to our services, please contact us for assistance.

Reporting Accessibility Barriers

If you experience difficulty accessing any part of our website or need assistance with online services, we encourage you to contact us so we can assist you and improve accessibility.

Contact Information:

Phone: 617-825-3400

Email: contact@harvardstreet.org.

Address: 632 Blue Hill Avenue, Dorchester, MA 02121

When contacting us, if possible, please include:

  • The webpage URL

  • Description of the issue

  • Assistive technology or browser used (if applicable)

Continuous Improvement

Harvard Street Neighborhood Health Center is committed to ongoing accessibility improvement and regularly evaluates our digital services to support equitable access for all users.

HSNHC-New-Hours update